Refund Policy

Return and Refund Policy

At Brown and Cold, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 5-day return policy, starting from the day you receive your item(s).

Refund Eligibility

To be eligible for a refund:

• Items must be unused, in their original packaging, with tags attached, and in the same condition as when you received them.
• Refund requests must be submitted within 5 days of receiving your order.
• Certain items, including final sale items, gift cards, and intimate apparel, are not eligible for refunds.

How to Request a Refund

1. Contact Us: Email our support team at brownandcold.info@gmail.com within 5 days of delivery to initiate a refund request. Please include your order number and reason for the return.
2. Return Instructions: We will provide return instructions and, if applicable, a return label.
3. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refund Processing

• Once we receive and inspect your return, we will notify you of the refund status.
• Approved refunds will be processed back to your original payment method within 5-10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at brownandcold.info@gmail.com. We will arrange a replacement or refund as appropriate.