Shipping and Delivery

Shipping and Delivery Policy

At Brown and Cold, we are committed to ensuring that your order reaches you in a timely and secure manner. Below are the details of our shipping and delivery process.

Shipping Times

  • Domestic Orders: Orders typically ship within 1-3 business days after payment confirmation. Delivery times vary based on the shipping method selected during checkout.
  • International Orders: Shipping times for international orders may vary depending on the destination country. Estimated delivery times will be displayed at checkout.

Shipping Methods and Costs

We offer a range of shipping options, including standard and expedited services. Shipping costs are calculated based on the weight of the items in your order, the shipping method chosen, and the delivery address.

  • Free Standard Shipping: Available for qualifying orders over a certain amount. (Check website for details)
  • Expedited Shipping: Available at checkout for faster delivery.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment at any time.

Delivery Issues

  • Delays: Delivery times are estimated and not guaranteed. Delays may occur due to unforeseen circumstances, including weather conditions, customs processing, or shipping carrier issues.
  • Incorrect Address: Please ensure that your shipping address is correct. Brown and Cold is not responsible for delays or lost packages due to incorrect address information.

Customs and Import Duties (International Orders)

  • Customs Fees: For international orders, the recipient is responsible for any customs fees, import duties, or taxes imposed by the destination country. These charges are not included in the shipping cost and must be paid upon delivery.

Shipping Restrictions

  • We currently do not ship to PO boxes or certain international locations. Please verify your shipping address during checkout to ensure we can deliver to your location.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team immediately at brownandcold.info@gmail.com. We will assist you in resolving the issue and, if applicable, file a claim with the shipping carrier.